5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have an image in mind of what their contract security force will look like, but also often what they get is not what they envisioned. What we have discovered is that almost all security guard companies are capable of providing the service that property supervisors want, but also often do not due to a lack of ongoing quality control processes.
Safety guard companies are unlike any seller that a home supervisor usually hires. If you hire a painter, then you are able to see whether they are doing their tasks by looking at the walls. But when you hire a security guard company, how often can you see if the guard company is doing their job including running background checks and drug screenings, providing great training for your guards, and effectively tracking and supervising your defenses. In the majority of instances they likely are, but it’s crucial to employ a system of verification and quality control to ensure that problems associated with the lack of performing these tasks don’t begin to happen.
In this guide we will talk five (5) simple steps to enhancing your safety guard service and achieving what you imagine as your perfect warehouse security guard.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they can begin working as security guards. If your state is among these states, ensure that your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then inquire into the type of training that’s being supplied by your security company and ask yourself does it seem decent.
It is also the security guard company performing background and drug screenings on all your guards until they send them to your property? If they are, they ought to be providing you with verifications. If not, why?
Another superb way to screen if the guard is a good fit for your property is to perform a short”interview” to get a sense of the guard and also to describe your expectations. This first conversation will tell you a good deal on what to expect from that guard and it gives you a chance to request another guard if you think that it is essential.
Assess Guard Training
Though most security guard companies have a very thorough orientation that introduces every guard to the company itself, in several circumstances the shield’s orientation to his delegated land is not as complete. We predict the orientation for the delegated land”Site Specific Training”. Learn What your website specific training looks like:
• Can it happen at your property?
• How long is each officer trained?
• How long can the security company double lender? (Double banking is the procedure for experiencing a veteran guard working in the exact same time as the new guard.)
• How thoroughly are your article orders explained?
Determine the answer to each of the questions and make certain that they fit with what you feel is adequate. You should even think about sitting in on your safety guard company’s orientation and also your website special training to get an understanding of what goes into preparing a guard to work in your property.
Guard supervision is among the main factors of good security guard service. When security companies provide poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their duties. When the guards are not being supervised, they begin to feel that their job is not important and they begin to find themselves as not as a part of the security group. When guards don’t feel like part of your group it generally contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t demand on-site supervision, how can your security guard company remotely supervise its guards? Outside the normal security company field supervisor spot checks, the two methods of distant supervision that prove most successful are:
If your guards must make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are in your property. These tracking systems permit the security guard company to track the log and time the action of these guards while they are making rounds to various areas in your property. Many Officer Tour Tracking Systems can generate reports which enable the safety guard company to quickly get an understanding of if the guard is making rounds. The property manager also needs to be given with an updated version of these reports. Manufacturers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that using a system for guards to check in frequently with the safety guard company provides a way of earning certain that each guard is safe and alert. By having guards check-in frequently together with the safety guard company, at least every 30 minutes, guards feel that their safety is important and that being awake and alert is also an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are always good ways of finding out exactly what is happening with your safety while you are not there. During these inspections, make sure to ask your safety guards questions regarding their duties and responsibilities to ensure that they know their tasks. In reality, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a licensed security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when choosing a security adviser be sure that the adviser is not actually a security guard company. If so, your audit is sure to turn up problems with your existing security guard company.